Privacy Policy

Effective Date: April 27, 2026

Kwik Plumbing and Heating (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to www.kwikprovidence.com and any related forms, calls, or interactions with our team.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details — your name, phone number, email address, and service address when you call, text, or submit a form on our website.
• Service information — details about the plumbing or heating issue you're experiencing, your property type, scheduling preferences, and any photos or notes you share with us.
• Payment information — billing details collected at the time of service. Card payments are processed by a PCI-compliant payment provider; we do not store full card numbers on our systems.
• Automatically collected data — when you visit our website, our hosting and analytics tools may log standard information such as your IP address, browser type, device type, referring URL, and pages viewed.

2. How We Use Your Information

We use the information we collect to:

• Respond to service requests, schedule appointments, and dispatch technicians.
• Provide quotes, invoices, receipts, warranty records, and follow-up service.
• Communicate with you about your job — confirmations, arrival windows, status updates, and post-service satisfaction checks.
• Improve our website, services, and customer experience based on usage patterns and feedback.
• Comply with legal, tax, licensing, and recordkeeping obligations.

3. How We Share Your Information

We do not sell your personal information. We share information only with parties who help us run our business or when we are required to do so by law:

• Service providers — scheduling, dispatch, payment processing, accounting, hosting, email, SMS, and analytics vendors who handle data on our behalf under confidentiality obligations.
• Subcontractors — licensed trade partners we occasionally bring in for specialty work, who receive only the information needed to complete the job.
• Legal and safety — when required by subpoena, court order, or applicable law, or when needed to protect our rights, property, employees, or customers.

4. Cookies and Tracking

Our website uses a small number of cookies and similar technologies to keep the site functional and to understand how visitors use it. You can disable cookies in your browser settings; some site features may not work as expected if you do.

5. Text Messaging (SMS)

If you provide your phone number, we may send you transactional text messages about your service — such as appointment confirmations and technician arrival updates. Standard message and data rates may apply. You can opt out at any time by replying STOP or by contacting us directly. We do not share your phone number with third parties for their marketing purposes.

6. Data Retention

We keep service records, invoices, and warranty information for as long as needed to provide ongoing service and to meet legal, tax, and licensing requirements. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is completely secure, but we work to limit access to your data to authorized staff and trusted service providers.

8. Your Choices and Rights

You may request to access, correct, or delete personal information we have about you, and you may opt out of marketing emails or texts at any time. To make a request, contact us using the information below. We will respond within a reasonable timeframe and in line with applicable law.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

Our website may link to third-party sites (for example, our Facebook or YouTube pages). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll change the Effective Date at the top of this page. Material changes will be highlighted on our website.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Contact Us